Skills of Workplace Communication: A Handbook for T&D Specialists and Their Organizations

Ability and skill are important, but they are not everything. Equally important is how you communicate yourself — your competencies and achievements — to others. Teacher and consultant Richard Picardi takes a thoughtful look at the concepts we all need to understand in order to allow our ideas to be heard and understood in today's noisy, hotly competitive organizations. He covers not just the skills of putting your ideas, recommendations, and analyses in writing, but also the other way in which effective communication is accomplished: nonverbally. He shows you the internal and external roadblocks to effective communication and how to break through them.